Category: Information Technology

Category: Information Technology

Most days with security are low-key and uneventful. There are times that incidents happen and evolve quickly. You want to make sure that you are on top of the situation. Incident reporting software is a practical way to get information in real-time on any incident that happens involving security personnel. It will help you manage the number of guards present in any location, making moving needed personnel to uncovered areas quick and efficient.

Computer Network Grey Know Where Guard Personnel Are in Critical Moments

A serious security incident can unfold quickly and you need to know where personnel are at any given moment. Software that is easy-to-use and designed to give this information in real-time is priceless. Situations can become confusing and you want to make sure you are getting a complete picture of the seriousness, so that other measures can be taken when necessary. You can make the correct judgement call to bring in other support personnel in an instant.

Computer Network Grey Ability to Know What Is Happening Right Away

An effective incident management system will keep you alerted at the time they are happening. It relieves the guards from having to try and retain the details to write up later. Your reports will be more timely and accurate. You can monitor and supervise multiple areas with ease. You will not be waiting for personnel to check in by phone or two-way. You can see right where they are and adjust the numbers, as well as coverage area as desired. It is the easiest way to maximize the labor hours each day.

Computer Network Grey Increased Safety for Guards and Security for Clients

The safety of all your guards is essential and a trustworthy software program will help you monitor whether they are facing a serious threat at any given time. It gives you the flexibility to move extra personnel to client areas that are having special events, or are experiencing heavy foot traffic for a variety of reasons. Providing maximum security services for clients will earn you the best reputation in the business.

Computer Network Grey Manage Reporting and Follow-Through of All Incidents

Every incident, no matter how minor, can be completely documented and followed up on. You can save each incident for later referral. You have everything a few mouse clicks away.

Computer Network Grey Flexibility to Have Security Coverage the Way You Need It

Watching the bottom line of the business is how true growth can happen. You want to have enough security personnel available to cover needed areas, but you do not want to be wasting money on unnecessary personnel. You can monitor how many are on shift, the areas being guarded and whether there is too much coverage. It can give you a snap-shot view to see whether you need to send additional personnel in to assist covering particular spots. It provides complete security guard management.

Contact a security software expert today and get the easy solution to incident and guard management.


Category: Information Technology

It should come as no shock to business owners that DNS attacks are on the rise. This makes DNS protection more important than ever. While there are several types of DNS attacks out there, a few are more likely to inflate your network either because it’s hard to protect against them or they are easy to pull off. In either case, these are the DNS attacks for which you need to be on the lookout.

Distributed Reflection

The goal of a distributed reflection DNS attack is to cause a disruption in service to your customers. This kind of attack involves the attacker sending spoof queries to your server in high numbers. This eventually overloads the servers, which causes them to crash under the extreme traffic. Legit customers who try to visit your server will be greeted by a denial of service and unable to access your network. These types of attacks are often referred to as DDoS or a distributed denial of service.

DNS Tunneling

This is a type of DNS attack through which hackers use your DNS as a communication channel that bypasses the firewall in your system. Using the DNS, attackers can easily pass along stolen data without you ever knowing. Sometimes they use this method to simply get free Wi-Fi service by bypassing security measures. This type of attack is bad because legit customers can have their information stolen from your network without you knowing about it until it’s too late. This breaks your consumers’ trust.

DNS Hijacking

Much like DNS tunneling, this type of attack is used to steal information from your server. Attackers typically use this method to take your consumers’ passwords, user names and credit card information. It involves the old bait-and-switch technique. The attacker uses your DNS records to point your visitors to a rogue DNS server. Your customers try to visit your website and are redirected to the bogus site without knowing it. There, they use their log-in information or credit cards to buy goods, and the attacker gains access to their information.

NXDOMAIN Attacks

Another type of DNS attack involves overloading a server with fake information. With this kind of attack, the hacker sends a flood of requests to your servers from non-existent domains. Your server continues to work hard to locate these domains but is unable to find them. This results fills up the cache for the server with NXDOMAIN results. The end result is a slow server that times out legit users.

Protecting your network from DNS attacks is important. Unfortunately, not all companies consider DNS protection until it’s too late. Protecting yourself from these types of attacks is something that needs to be done on a regular basis to prevent a major data breach.


Category: Information Technology

More service providers and value-added resellers (VARs) are facing increasing competition for clients. An expanding marketplace of suppliers is forcing price competition and falling margins. These companies are beginning to gravitate to IT management software.

The most commonly outsourced IT among Canadian companies involves security for their networks. In a technical world where such specialized areas of service are becoming marketplace commodities, building an MSP company from a VAR or specialized service shop is possible with an IT monitoring platform, but not easy.

VARs and tech services companies are having to look for insights and techniques on becoming a successful managed services provider. Here are a few good ways to start.

Sell the company, not the service
Clients are looking not so much for what can be done as they are the trustworthiness and credibility of the provider. Instead of being yet another provider, companies should focus on developing a brand in order to attract leads. Part of this is seeking a relationship as a trusted advisor first, and a provider of general services second. It is guidance and expertise that build client trust, essential to maintaining a long-term association.

Customer experience
While MSPs are popping up everywhere, the satisfaction of clients across other industries may be decreasing. It’s important to treat new clients as not just “sign-ups” but as potential partners that can provide the recommendations and social marketing opportunities that lead to more clients. It’s after-sales service that provides the real value. A majority of Canadian companies have chosen an MSP because of the quality of their customer support. An RMM (remote monitoring and management) solution is important to providing quality service.

MSP contracts
VARs moving into the managed services field need to be familiar with standard MSP contracts and the various details. These should include service level agreements (SLAs) to outline exactly what the client can expect from you at a minimum. These should be realistic enough not to create headaches and undermine profits, and be clearly stated and explained to the client before contract signing so there are no surprises in the future.

The MSP business model
MSPs must retain profitability while still attracting the top technicians and engineers to ensure that quality performance is passed on to customers. Remote management and support means round-the-clock service while coping with changing technologies and climbing pay rates. Insufficient resources could lead to prioritizing customer needs, which will only lead to loss of the customers low on that list.

Being a managed services provider affords a quick path to high-value resources that VARs and tech companies already have experience with. It also represents a proven business strategy to expand core services into other profitable offerings.


Category: Information Technology

Advancements in technology have proven to be the boost that the indoor positioning system and indoor navigation (IPIN) market needed. For those who don’t know, IPIN systems are made up of a series of devices that are used to track objects and people inside buildings using wireless devices. Companies find these systems useful when tracking employee movement and keeping up with products. These systems are used in buildings all over the world, including universities, museums and malls.

Improvements in Accuracy

As technology continues to improve, so do IPIN systems. When these systems were first used, they required intensive work to set up and robust hardware because GPS devices didn’t work indoors. Now that technology has improved to a point where GPS for indoors is possible, IPIN systems are a much more cost-effective solution for businesses.

Affordability

With the improvement in technology, the cost to manufacturer IPIN systems has also become more manageable. Indoor maps can be generated without a series of devices being set up throughout an entire building. This makes the installation of these systems less expensive. Companies are also excited to show off new technology, which is why many manufacturers offer deals and promotions to increase awareness of their products.

Substantial Growth

While the IPIN systems market has already shown substantial growth, experts say that it will continue to grow well into 2024 as GPS technology continues to improve. The first big growth in the market was in 2013, spurring the creation of several startup IPIN companies. Many industries are starting to rely on IPIN technology to make their jobs easier, including the oil, gas, hospitality and healthcare industries.

Markets

The IPIN industry has proven successful for North American markets. However, other markets are showing an interest in IPIN technology as well, including Europe and Asia. Both of these areas of the world are filled with developing nations that want to use technology to promote further growth.

The eventual goal of the IPIN systems industry is to break into the personal market. As the technology becomes affordable, it could develop indoor GPS technology to track movement inside your house when you’re away. This could make it easy to keep an eye on your home while you’re on vacation or to check on your kids while you’re at work. While the cost of this technology still isn’t financially practical for all families, most manufacturers believe that the expense will drop enough in the next few years to make it a possibility.


Category: Information Technology

Consultants across the spectrum are continuously forecasting and analyzing trends, but what does the consulting industry itself forecast? Overall, it’s generally accepted that being knowledgeable about the changing clients’ IT support needs is integral if success is to come in 2016 and beyond. The fact is that lots of emerging trends that are impacting other service industries are now also starting to permeate through the IT consulting services field.

Impact of Technology

Increasingly sophisticated and ever changing technology—at times doing some tasks previously carried out by human beings—is another growing trend that will continue gaining momentum over the coming years. Whether IT consulting services ought to get concerned about the possibility of high-tech “robo-consultants” virtually taking over consulting jobs, the thought itself may be for now a bit premature.

Although predictive analytics solutions and cutting edge machine learning are increasingly supplying business with unparalleled insights, big-spending consulting firms are employing these resources together with their best expertise in human consulting. These emerging technologies are complementing the skills of the professionals at the consulting firms.

Uberization Trend

The Uberization trend that has been gaining momentum globally may be finally catching up with the consulting industry. The effect of these on consulting are varied. More usage of transactional style and freelance consulting services may soon become the new norm. In the years ahead, IT consulting services may be viewed as more of a transactional, commoditized type of interaction instead of a professional service partnership for the long-term.

Potential Sector Disruptors

Crowd-sourced and low-cost “disruptors” are likely to continue entering the consulting services field over the coming years. New industry start-ups are gaining traction by getting the media to give high-level publicity to several of their successes in consulting. This crowd-sourced marketplace is effectively bringing together businesses and freelance consultants in offering substantive analysis and viable solutions to business problems.

With upstart outlets entering into the IT support foray, the need for their consultants to undertake arduous travel is diminishing fast. They can easily outsource to freelancing IT consultants located near where the service is needed. They can also select which projects to take differently from many traditional consulting firms that tend to assign specific projects to their particular consultants, who must travel to meet clients in far-flung locations.

Besides the ease of consultants and clients locating each other, there is a strong drive for consultants to begin exploring the crowd-sourced/freelance route for their own employment.

Conclusion

The challenges in the coming years will continue being the battle for better talent and the repositioning of firms to capture the emerging industry trends. The key areas that are likely to witness continued business momentum broadly fall into the following three main categories: Big Data/Data Analytics Consulting, Cloud Services, and Compliance Related Consulting. These will no doubt prompt IT consulting services to enhance their teams and capabilities in these markets.


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